Last updated: 15 September 2026 · Version 2026-09-15
We want you to feel confident when purchasing from Nyla Kimberley. This policy sets out clearly when you are entitled to a refund and how to request one. If you have any questions before purchasing, please contact us at tramaine@nylakimberley.com and we will be happy to help.
This section applies to the complete £495 programme comprising Audit, Create and Build. Read it alongside the programme terms. It does not replace more favourable promises made to existing customers.
These revised offer details apply to new seven-session purchases. Existing purchasers retain their agreed price, session package, calendar, access, and guarantee, including any previously purchased 13-session programme.
If you are dissatisfied after Audit and decide to leave the programme, you can claim a refund of 50% of the total £495 programme price: £247.50. Email tramaine@nylakimberley.com within seven days after Audit ends, stating that you are dissatisfied and wish to leave.
You do not need to demonstrate a particular outcome, complete particular exercises or meet an attendance requirement to use this satisfaction guarantee. Your withdrawal ends your place in the remaining programme, including any unused private sessions. Access to the programme workbook, audio and video resources ends when the satisfaction refund is issued.
The guarantee refunds half of the total programme price, rather than half of an individual instalment. For Klarna purchases, we will process the refund against the original transaction so the provider can reconcile your balance and any refund due to you. A partial refund does not necessarily cancel every remaining instalment.
The guarantee expires seven days after Audit ends. If you continue with the programme, no further voluntary satisfaction refund is offered. These conditions do not limit your statutory cancellation rights or remedies if we fail to deliver the agreed service.
If a group session takes place as agreed and you miss it, no refund is offered for that missed session. This does not remove your eligibility for the satisfaction guarantee. Group sessions are not recorded.
Three private one-hour sessions are included and must be used within the agreed programme booking windows. Give at least 24 hours notice to reschedule. If you do not attend a booked private session, it is forfeited. If you arrive late, you receive the time remaining until the original finish time. These rules do not remove remedies if we fail to provide the agreed service.
If we cancel the entire programme before it starts, we will refund all programme fees paid. If we cancel a phase or session, or propose a material change to the booked dates or delivery, we will contact you with your options. You do not have to accept a replacement date as your only remedy.
Where agreed services will not be supplied, you are entitled to an appropriate refund or price reduction for the undelivered part. If a material change or breach gives you the right to end the remaining contract, we will honour that right. Any further remedies required by law remain available. We will reconcile the original payment transaction and any remaining payment obligations, including through Klarna where applicable.
Where the Consumer Contracts Regulations give you a cooling-off right for an online service purchase, you have 14 days after the contract is made to cancel without giving a reason. We do not treat the programme as automatically exempt simply because it has scheduled dates. These rights are separate from the voluntary satisfaction guarantee.
To cancel, email tramaine@nylakimberley.com with a clear statement that you wish to cancel. You may use the form below, but it is not compulsory. Send your cancellation before the applicable period expires.
If you expressly request that a service starts during the cancellation period and then cancel, a proportionate charge for services actually supplied may be payable only where the legal requirements have been met. Starting a service does not automatically end the right to cancel. The right can end on full performance only where the required prior consent and acknowledgement have been obtained.
Statutory cancellation refunds will be made without undue delay and within 14 days after we are informed of your cancellation, using the original payment method unless you expressly agree otherwise, with no refund fee. Where you are entitled to a greater refund or other remedy by law, the 50% satisfaction guarantee does not limit it.
To: Nyla Kimberley Ltd, tramaine@nylakimberley.com
I give notice that I cancel my contract for the following service or digital content:
Ordered on:
Name:
Address:
Date:
Signature (only if sending this form on paper):
This section applies to separately purchased workshops, including historical Audit-only bookings. Your existing cancellation, transfer, satisfaction-guarantee and recording entitlements remain in place. It does not replace the complete-programme policy above. Statutory cancellation rights and remedies also apply; limited cohort size does not by itself remove them.
If you are unable to attend your workshop, you have two options provided you give us at least 48 hours notice:
The voluntary transfer and deferral options above require at least 48 hours notice. Any amount retained following cancellation must be fair, reflect the losses caused and take account of costs saved or a replacement booking. Your statutory rights and agreed satisfaction guarantee are not removed.
If you attend the full session, complete the workshop audit or exercises, and genuinely do not leave with at least one clear outcome or priority, please email us within 7 days of the session. If you meet those conditions, we will issue a full refund. If your booking was sold with a more favourable guarantee, including a no-questions-asked promise, that promise continues to apply; this policy does not narrow it retrospectively.
In the unlikely event that Nyla Kimberley cancels a workshop, all attendees will receive a full refund within 5 working days. We will make every effort to offer an alternative date.
Where a recording was included in an existing purchase, that entitlement remains. Delivery alone does not remove statutory cancellation rights for digital content; the digital-content rules below apply. Live group sessions in the new complete programme are not recorded.
Downloading or accessing a workbook, audio, video or other digital content does not by itself remove your statutory cancellation rights. Where there is a 14-day cancellation right, early digital supply ends that right only when you have given prior express consent to supply during that period, acknowledged that the right will be lost once supply begins, and received the required confirmation. Consent to digital supply does not waive cancellation rights for a live coaching service. Rights relating to faulty or misdescribed content remain.
Where a digital product has not yet been accessed, you may request a refund within 14 days of purchase by emailing tramaine@nylakimberley.com.
If a digital product is faulty, not as described, or fails to download correctly, we will resolve this promptly by either replacing the product or issuing a full refund.
Life Audit Hub membership is included with Build Your New Life while you are studying with NK. Standalone or continued membership costs £45 a month and includes Hub access, community access, and priority access to any NK masterclasses. The monthly payment and renewal terms below apply only if you choose a paid monthly membership. A programme purchase does not automatically start a paid Hub subscription. Existing purchasers retain their agreed access and refund terms.
To cancel your membership, log in via the account page on this website. To request a refund, please email tramaine@nylakimberley.com with your order number or other details that help us identify your purchase. No reason is required to exercise a statutory cooling-off right.
Refund terms for 1:1 coaching are set out in your individual Client Agreement, which is made available before you purchase standalone coaching. Private sessions included in Build Your New Life are governed by the programme terms above. In general:
To request a refund, please email tramaine@nylakimberley.com with:
We aim to respond to all refund requests within 3 working days. Approved refunds are processed within 5 working days and will be returned to your original payment method. Please allow additional time for your bank to process the return.
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If a product or service is faulty, not as described, or not fit for purpose, you are entitled to a remedy regardless of this policy.
If you are unsatisfied with how your refund request has been handled, you may contact the Citizens Advice consumer helpline or seek alternative dispute resolution.
We are always happy to help. You can email us directly to request a refund or ask about your options.
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