Refunds and Returns

Virtual Workshops

Workshop places are non refundable once purchased. This is because cohort sizes are strictly limited and a place held for you prevents another woman from booking.

If you cannot attend

If you are unable to attend your workshop, you have two options provided you give us at least 48 hours notice:

• ✦Transfer your place to another person of your choosing. Simply email us with the name and email address of the person taking your place.
• ✦Move your place to a future cohort of the same workshop, subject to availability. This can be used once per purchase.

If you give less than 48 hours notice or do not attend without notice, your place will be forfeited with no transfer or credit available.

Satisfaction guarantee

If you attend the full session, complete the workshop audit or exercises, and genuinely do not leave with at least one clear outcome or priority, please email us within 7 days of the session. We will review your request and, where reasonable, issue a full refund. This guarantee reflects our confidence in the quality of our sessions and our commitment to your experience.

If we cancel

In the unlikely event that Nyla Kimberley cancels a workshop, all attendees will receive a full refund within 5 working days. We will make every effort to offer an alternative date.

Session recording

Where a session recording is included in your purchase or purchased as an add on, it is a digital product and is non refundable once delivered.

Digital Products and Downloads

Digital products including the Workshop Companion, audio companions, and other digital downloads are non refundable once accessed or downloaded. This is in accordance with the Consumer Contracts Regulations 2013, which provide that the right to cancel does not apply to digital content once download or access has begun.

Where a digital product has not yet been accessed, you may request a refund within 14 days of purchase by emailing tramaine@nylakimberley.com.

If a digital product is faulty, not as described, or fails to download correctly, we will resolve this promptly by either replacing the product or issuing a full refund.

The Life Audit Manual

The Life Audit Manual is a physical product shipped with an accompanying digital audio companion. The following terms apply:

• ✦You may return an unopened Manual within 14 days of receipt for a full refund of the product price, excluding original postage and return postage costs.
• ✦If your Manual arrives damaged or is not as described, please contact us within 7 days of receipt with a photograph and we will replace it or issue a full refund at no cost to you.
• ✦Opened or written in Manuals cannot be returned unless faulty.
• ✦Access to the audio companion is delivered as a digital product and is non refundable once accessed, in line with section 02.

To arrange a return, please email tramaine@nylakimberley.com with your order number and reason for return. We will provide a returns address. Return postage is at your cost unless the Manual is faulty.

1:1 Coaching

Refund terms for 1:1 coaching are set out in your individual Client Agreement, which you will receive and sign before any coaching commences. In general:

• ✦Any unused sessions in a package may be refunded on a pro rata basis with reasonable notice.
• ✦Sessions already completed are non refundable.
• ✦Cancellation of a session with less than 24 hours notice may result in that session being forfeited. Full details are set out in the Client Agreement.

How to Request a Refund

To request a refund, please email tramaine@nylakimberley.com with:

• ✦Your full name and the email address used at purchase.
• ✦Your order number or confirmation email.
• ✦The product or service you are requesting a refund for.
• ✦The reason for your request.

We aim to respond to all refund requests within 3 working days. Approved refunds are processed within 5 working days and will be returned to your original payment method. Please allow additional time for your bank to process the return.

Your Consumer Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If a product or service is faulty, not as described, or not fit for purpose, you are entitled to a remedy regardless of this policy.

If you are unsatisfied with how your refund request has been handled, you may contact the Citizens Advice consumer helpline or seek alternative dispute resolution.